Terms and Conditions
By accepting this Agreement (e.g. by clicking an acceptance box, signing an order form referencing it, or using the training materials), you agree to abide by all its terms.
- Booking
- On campus or e-learning courses may be booked via booking forms on the website, phone or via WhatsApp.
- When you submit a booking request, it is an offer by you to enroll in the selected course. Upon acceptance, the Provider will send you a confirmation email.
- Payment
- Training fees must be paid in full or by half prior to the start of the training.
- Payment methods include online payment through online transfer platforms or credit cards.
- Your Obligations
- You must comply with all health, safety, and security rules and requirements at training premises by signing a consent form.
- Cancellation, Rescheduling, and Refunds
- If the Provider cancels a course, you will be offered either a full refund or rescheduling at no extra cost.
- You may cancel your enrollment under a defined timeframe.
- Once a course has been attended, either partially or in full, no refunds will be granted under any circumstances. This policy applies to all types of training including on-campus sessions and online sessions. Exceptions may only be made in cases of proven medical emergencies or other serious circumstances, subject to management approval and supporting documentation.
- Privacy & Data Use
- Your personal data will be handled in accordance with the Provider’s privacy policy committed to protecting the privacy and personal data of all participants in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679.
Personal information collected during registration or training is used solely for administrative, educational, and communication purposes. - The Provider may record sessions (video/audio) and use your image/voice for marketing or educational materials unless you opt out in writing.
- Notices must be in writing and delivered to the addresses or emails specified.